More reviews and insight for car companies
Why Trustaroo works for Automotive
From workshop to showroom: collect feedback at the right time and convert customer satisfaction into visible growth.
More and better reviews
Automatically ask for reviews after maintenance or sale. Satisfied customers share their experience, without extra work for your team.
Grip on your reputation
Catch negative feedback first and prevent public damage. You decide what ends up where.
Understanding that action
Analyze feedback per location, mechanic or moment and improve processes based on real customer data.
Frequently Asked Questions
Answers to the most common questions from car companies and mobility organizations.
How does Trustaroo request reviews from customers?
Via QR codes, NFC tags, e-mail, SMS or direct links. You choose the channel and the moment, for example after maintenance or delivery.
Is Trustaroo suitable for multiple locations?
Yes. You manage multiple locations, teams or brands from one dashboard and you can easily compare performance.
Can I capture negative feedback before it comes online?
Yes. Dissatisfied customers are first led to internal feedback, so that you can respond and adjust before the audience becomes visible.
With which review platforms does Trustaroo integrate?
Trustaroo works with Google reviews, among other things and can be linked to other systems via webhooks and integrations.
How much time does it take for my team?
Minimum. The review requests and follow-up are largely automated, which means that manual calls or e-mails are canceled.
Is Trustaroo compliant with privacy legislation (AVG)?
Yes. Trustaroo is designed with privacy-by-design and supports secure, AVG-compliant customer data processing.
Trusted by car companies
Used daily to convert customer feedback into better reviews and stronger customer relationships.
Since we use Trustaroo, we have received structural reviews after every workshop appointment. That saves us a lot of manual work.
Mark de Vries
Service Manager
Autobedrijf De Vries
We now see negative feedback directly internally, so that we can respond faster and prevent escalations.
Sanne Jansen
Location manager
AutoNova Groep
Our Google score has visibly risen without spamming customers. The timing of review requests just works.
Peter van Dijk
Owner
Van Dijk Automotive
One dashboard for multiple locations finally gives an overview of what customers really experience.
Laura Meijer
Marketing & Communication
Mobility Plus